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Home : FAQs


I'm having problems with some of the functionality of your website. Why am I not able to view the site as intended?

This site is best viewed with a modern browser - Chrome, Firefox, MS Edge, or Internet Explorer 11. This site may have difficulty in the Safari web browser. You should always use the most up-to-date version of your web browser available to ensure you receive any security updates. If you are unsure which browser you are using, you can check on https://www.whatsmybrowser.org/

Note: This site is end-of-life. As such it will continue to function with the same level of functionality as in the past, new features and updates will no longer be added. For a modern website, please use www.reliasmedia.com. In particular, new browser versions may no longer be fully supported.

I can't remember my password and/or user ID. What can I do?

Note: If you registered on one of our many custom gateways (since discontinued) you can only reset your password on that gateway and will receive an error message when following the steps below. Please contact custom service to have your account ported to the main www.cmeweb.com.

If you've forgotten your user ID or password, go to the home page and click the Forgot your user ID or password? link in the Member Login box. Next, type the e-mail address you used when you registered, then click Submit. You will receive an e-mail from support@cmeweb.com containing your ID and password. (It's important to keep your e-mail address current. If your e-mail address changes at any time after you register, be sure to update it on the Your Account page.)

How do I change my password and user ID?

Click the Your Account link on the left side of the page, then click Update your account information. On this page, you can change your password. User IDs cannot be changed once they've been entered into the system. If you would like to change your user ID, you must re-register.

I'm having problems logging into the site. What can I do?

Make sure you're using the correct user ID and password. See the above question for details.

Use an updated browser. See the first question on this page for details.

Keep your "cache directory" clean. Your Internet browser "remembers" where you've been by storing files in a temporary folder called the cache directory. If this folder isn't emptied periodically, it can interfere with your ability to log in. Here's how to empty the folder:

On the PC:

  • Under Tools, choose Internet Options.
  • In the center of the window, under Temporary Internet Files, click the Delete Files button.

On the Macintosh:

  • Under Explorer, choose Preferences.
  • Choose Advanced on the left side of the window.
  • Click the Empty Now button under Cache.

Turn off your popup prevention software. Software intended to prevent popup ads may keep you from logging into our site. If you have popup prevention software, please disable it before logging in. 


Will these credits be accepted by my state board? Also, how many credits do I need per year?

To see a list of CME requirements organized by state, click the State Requirements link on the left side of your screen. If you have questions or need additional information, please contact your state board.

Are your CME activities accredited?

Yes. To see the details of our accreditations, click the Accreditation link on the left side of the page.

How do I get my certificates?

After answering all of the test questions correctly and hitting the Submit button at the bottom of the Course Details page, a certificate will be e-mailed to you automatically. To make sure you receive your certificate e-mails, remember to keep your e-mail address up-to-date on the Your Account page.

If you misplace a certificate and need to generate a new one, log into the site, click the Your Course History button on the left side of the page, then click the red Cert. button. This will open a new window containing your certificate. To print, hold down the Ctrl key and then type the letter P (on a PC) or hold down the Command key and type the letter P (on a Macintosh).

How can I keep track of all the courses I've completed?

CMEweb.com keeps a transcript of all the tests you've completed. To see or print the transcript, log into the site, click the Your Account button, then click View your transcripts.

I began taking a test but didn't have time to complete it. How can I return to that test? If I've already answered some of the questions, will my answers be saved?

Yes. If you must leave a test before completing it, scroll to the bottom of the Course Details page and hit the Save button. The computer will store the test articles and your answers for you. To find them again, be sure you're logged into the site, then click the Your Course History link on the left side of the page. You'll see a list of any courses you've begun. Next, click the View button, and you'll see your previous answers. The Your Course History page also lists your completed courses and allows you to print certificates.


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For DSR inquiries or complaints, please reach out to Wes Vaux, Data Privacy Officer, DPO@relias.com.